Lucien (Lucas) Wijsman
With over 35 years of experience, I help casinos deliver better service, stronger results, and happier players.
Through my three companies, I offer a unique combination of training, Advisory & Mystery Guest Audits and Industry Conferences.
Most clients don’t just choose one — they combine them. Training makes advice more effective, audits uncover insights, and COS brings the entire industry together.
ONE PARTNER. THREE SERVICES. PROVEN RESULTS.
“At the crossroads of consultancy, training, and industry networking, I help casino operators and suppliers achieve excellence.”
Through FleXpeQt, the Electronic Gaming Academy (EGA), and the Casino Operations Summit (COS), I deliver tailored advice, operational audits, training programs, and one of the industry’s leading Land-based Casino conferences.
What makes my approach unique is the combination of services: most clients don’t just “consume” one. An audit becomes more effective when combined with training, and advice is only actionable if management understands the concepts. Together, these services create measurable improvements in operations, customer experience, and profitability.
SOME HISTORY
About me
Since starting at Holland Casino in 1987, I have built a career of more than 35 years in land-based casino operations, consultancy, and training. Today, I operate three companies: FleXpeQt, the Electronic Gaming Academy (EGA), and the Casino Operations Summit (COS) serving clients on four continents.
I have worked with some of the world’s leading operators, including SBM Monte Carlo, PARX Casino (USA), SUN International (South Africa), Olympic Entertainment Group, Casinos Austria, and Grupo COMAR, among many many others.
As a trainer, consultant, and conference organizer, I am recognized for my edutainment style: simplifying complex concepts, engaging audiences, and making knowledge stick. My passion is helping casinos adapt to changing player expectations and achieve sustainable success.
Clients
Core approach
Tailored Solutions
No “one size fits all.” Every market and casino is unique.
Player-Centric Thinking
Different player profiles require different strategies.
Integration of Services
Training, audits, and advice reinforce each other.
TQM Foundation
Continuous improvement is at the heart of sustainable growth.
Services
TRAINING THAT TURNS CONCEPTS INTO ACTION.
Training: The Electronic Gaming Academy
The Academy provides practical, immediately applicable training for casino management, staff, suppliers, and even regulators. Delivered in-house, online, or as open courses, our sessions cover everything from slot & EGM management to marketing strategies, TQM, and service standards.
Trusted by operators and suppliers across Europe, Africa, the Americas, and Asia.
Focused on player profiles and how to tailor your offering to their needs.
ADVICE THAT TRANSLATES INTO RESULTS.
Consultancy & Mystery Guest Audits
Seeing your casino through the eyes of your players. With over 50 clients worldwide, FleXpeQt specializes in consultancy, operational fine-tuning, and mystery guest programs. Whether preparing for a pre-opening, assessing service standards, or implementing Total Quality Management systems, the goal is the same: optimize operations and maximize player satisfaction.
Audits & pre-opening support
Bespoke marketing & management advice
Actionable insights through anonymous guest visits
WHERE CASINO MANAGEMENT MEETS INNOVATION.
Conference: COS (The Casino Operations Summit)
The European stage for casino management.
Every year, the Casino Operations Summit brings together 300+ land-based casino operators and suppliers for three days of learning, inspiration, and networking. With a focus on trends, technology, and customer engagement, the Summit has become the most respected industry event in Europe.
Expert speakers from all aspects of casino operations
Sponsors include leading manufacturers and suppliers
Locations across Europe (Riga, Bucharest, Amsterdam, Nova Gorica, Thessaloniki)
